Support

Help with Tellyhound on iPhone and Mac

• Getting started
• Alerts
• iCloud sync
• Show details and air times
• Common problems

Getting started

1. Open Search and type a show's name. UK channels come first.
2. Open the show and choose Watching or Want to watch.
3. If you're part-way through, long press the last episode you saw and choose Mark watched up to here.
4. Head to Up next. The next episode of each show you're watching is there, ready to tick off.

Finished a show, or given up on it? Move it to Finished or Stopped on its page, and it leaves Up next and stops sending alerts.

Alerts

Turn on New-episode alerts in Settings and allow notifications when asked. You'll get an alert when a new episode comes out for any show on your Watching or Want to watch list. A season released all at once gets one alert.

• Quiet overnight holds anything released between 23:00 and 08:00 until 08:00. It's on unless you turn it off.
• One show too chatty? Turn off alerts on that show's page.
• Tellyhound schedules up to 60 alerts at a time, covering the next four weeks, which is the most iOS allows an app to queue. It tops them up each time it refreshes.

iCloud sync

Your library syncs between your iPhone and Mac through your private iCloud database. For it to work:

• Sign in to the same Apple Account on both devices.
• Make sure iCloud is on and Tellyhound is allowed to use it, under your name › iCloud in Settings (System Settings on a Mac).

Settings › Your data shows Synced with iCloud when sync is working, or This device only when iCloud isn't available. Shows added on another device can take a moment to fill in while Tellyhound downloads their details.

Show details and air times

Show names, episodes and air times come from TVmaze, a community-run TV database, licensed CC BY-SA. Tellyhound updates them in the background and whenever you open it; to fetch them now, tap Refresh show data now in Settings.

• Wrong service? Tellyhound picks one from TVmaze's details. Change it with Watch on on the show's page.
• Wrong air date? Shows from US networks carry their US date, which may be earlier than they reach a UK service.
• Missing or wrong episodes? Anyone can suggest a fix on TVmaze, and Tellyhound picks it up on its next refresh.

Common problems

I'm not getting alerts

Check that New-episode alerts is on in Tellyhound's Settings, that notifications are allowed for Tellyhound in your device's settings, and that alerts are on for the show. If an alert arrived at 08:00 rather than at release, that's Quiet overnight.

My shows aren't on my other device

Check both devices use the same Apple Account and have iCloud on. Open Tellyhound on each and give it a minute; iCloud can take a little while, particularly on a first sync.

A show appears twice

That can happen if you added the same show on two devices before they synced. Tellyhound merges duplicates by itself the next time it opens.

I can't find a show

Try its full name, or the name it's known by on TVmaze. If it isn't on TVmaze at all, it can't be tracked yet, but you can add it there.

Contact

Email [email protected]. Tellyhound is made by Matt Oddie, an independent developer, so replies come from a person.